1300 665 144

1300 665 144

1300 665 144

Managing Workplace Concerns

Start date: 02-Mar-2015

Details

Whether you are a supervisor, coordinator, team leader or manager you are a leader of the people in your organisation and you must be equipped with the knowledge and an understanding of the practical processes and strategies for managing workplace concerns.

Workplace concerns, range from simple misunderstandings, interpersonal conflict to serious grievances such as discrimination, bullying, harassment and violence. There are significant benefits for all parties when these concerns are able to be effectively addressed. “Managing Concerns” can occur in two ways:

  1. Firstly through prevention based strategies, which aim to develop a workplace culture that promotes tolerance and diversity and reinforces the practice of  respectful and collaborative behaviour.
  2. The second is through complaint and grievance resolution strategies, designed to ensure a speedy and effective resolution of workplace concerns.d.

Course Outline

This 1 day course will cover the following

  • Identify the types of situations that may trigger a workplace concerns.
  • What are the impacts of excessive or unresolved workplace concerns.
  • The role of the leading in managing workplace concerns.
  • Prevention based strategies. – identifying risk factors and implementing controls.
  • What to do when the concern escalates to a complaint – making the initial assessment.
  • Formal and informal resolution pathways. 

 At the conclusion of this program participants will be able to:

  • Have an understanding of what to do when faced with a workplace concern
  • Identify what needs to be considered when making the initial assessment on receiving a workplace concern
  • Have an awareness of the range of resolution techniques that are available.

Duration

Mar 2 : 9:00AM - 4:30PM

Venue

Merewether Bowling Club, Caldwell St, Merewether

Cost

$990 (incl GST) per participant

Cancellation

If you are unable to attend, a colleague is welcome to attend in your place. Cancellations made more than ten business days prior to the course commencement date will be fully refunded or you can elect to transfer to an alternate date at no cost. PEEL reserves the right to charge the full fee for cancellations made within ten business days of the course commencement date. PEEL reserves the right to cancel or postpone a course, should this occur a full refund will be made or you can elect to transfer to an alternate date.