Workplace concerns, range from simple misunderstandings, interpersonal conflict to serious grievances such as discrimination, bullying, harassment and violence. Leaders must be equipped to be able to address such matters when they are raised with them.
This program prepares Leaders to:• Understand what their role is when a workplace concern is raised with them for the very first time.
• Make an assessment of the workplace concern to be able to identify which resolution pathway is appropriate.
• Know when and how to encourage an intervention strategy that will not escalate the concern.
• Actively resolve workplace concerns through facilitated discussions.
• Identify when a formal resolution pathway is needed and what role the Leader plays in this process.
For more information on this program click here!