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It is common for people to wait until conflict escalates before they do something about it, often this can mean significant impacts have been occurring to individuals and teams around them in the meantime. PEEL HR now offers Conflict Management Coaching (CMC) as a...Read More

Organisations are increasingly utilising their social media platforms to encourage customer feedback.

So what happens when the feedback provided is abusive, defamatory, demeaning or belittling?

Can the employer be liable for bullying or harassment from customers?